Beste Ruben,

Wat vervelend om te horen dat het niet geheel naar wens is.
Je bent van harte welkom om langs te komen, zodat wij dit voor je kunnen herstellen.

Thank you very much for your positive review and your kind words about our service and team, we truly appreciate it.
We understand that the final hair color may not have fully met your expectations. During the treatment, we discussed together that the color you had in mind might not have been the most flattering for your facial features and, given the condition of your hair, might not have been achievable in a responsible manner.
For that reason, we recommended an alternative that would better suit your overall appearance while also preserving the health of your hair. Should you have any further wishes or questions in the future, we would be more than happy to advise you again.